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Liminal: The 2011 Razorfish Customer Engagement Report

Many brands can also add in their own data and observations about their customers to determine which ones have high eLTV. So What’s Next? As we describe in the About section of our site, Razorfish CRM Solutions created this blog because we know that CRM, as our industry has known it, is in a liminal state – it is on the cusp of something new, as engagement channels proliferate, and consumer adoption of them does as well.

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